TERMS & CONDITIONS

Access to and use of 'letsknit.co.uk both within the UK and internationally is provided by Artichoke Media Limited on the following terms:

• By using letsknit.co.uk you agree to be bound by these terms, which shall take effect immediately on your first use of letsknit.co.uk. If you do not agree to be bound by all of the following terms please do not access, use and/or contribute to letsknit.co.uk.
• Artichoke Media Limited may change these terms from time to time and so you should check these terms regularly. Your continued use of letsknit.co.uk will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using this website. If there is any conflict between these terms and specific local terms appearing elsewhere on letsknit.co.uk (including house rules) then the latter shall prevail.

USE OF letsknit.co.uk

• You agree to use letsknit.co.uk only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of letsknit.co.uk. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within letsknit.co.uk.
• Let’s Knit Together is subject to an acceptable use policy. User accounts are monitored and capped at 30 pattern downloads per month, with a limit of 5 downloads during any trial period. Let’s Knit Together will monitor the number and frequency of downloads to ensure compliance. Let’s Knit Together considers that no individual user would reasonably need to download more than 30 patterns within any month, or exceed 5 downloads during a trial period, and any violation of these terms and conditions is taken seriously.

INTELLECTUAL PROPERTY

• All copyright, trademarks, design rights, patents and other intellectual property rights (registered and unregistered) in and on letsknit.co.uk and all content (including all applications) located on the site shall remain vested in Artichoke Media Limited or its licensors (which includes other users). You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use letsknit.co.uk content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any letsknit.co.uk content except for your own personal, non-commercial use. Any other use of letsknit.co.uk content requires the prior written permission of Artichoke Media Limited.
• The names, images and logos identifying Artichoke Media Limited, or third parties and their products and services are subject to copyright, design rights and trademarks of Artichoke Media Limited, and/or third parties. Nothing contained in these terms shall be construed as conferring any license or right to use any trademark, design right or copyright of Artichoke Media Limited, or any other third party.

ELECTRONIC COMMUNICATIONS

• As a registered member you will occasionally receive e-mail updates about special offers, new services and other news. We hope you'll find these updates interesting and informative. But if you'd rather not receive them, let us know by changing your E-Subscription Preferences in your Control Panel.

CONTRIBUTIONS TO ARTICHOKE MEDIA LIMITED

• By sharing any contribution (including any text, photographs, graphics, video or audio) with Artichoke Media Limited you agree to grant to Artichoke Media Limited, free of charge, permission to use the material in any way it wants (including modifying and adapting it for operational and editorial reasons) for Artichoke Media Limited services in any media worldwide (including on Artichoke Media Limited's site accessed by international users).
• Copyright in your contribution will remain with you and this permission is not exclusive, so you can continue to use the material in any way including allowing others to use it.
• In order that Artichoke Media Limited can use your contribution, you confirm that your contribution is your own original work, is not defamatory and does not infringe any UK laws, that you have the right to give Artichoke Media Limited permission to use it for the purposes specified above, and that you have the consent of anyone who is identifiable in your contribution or the consent of their parent / guardian if they are under 16.
• Please do not endanger yourself or others, take any unnecessary risks or break any laws when creating content you may share with Artichoke Media Limited.
• If you do not want to grant Artichoke Media Limited the permission set out above on these terms, please do not submit or share your contribution to or with letsknit.co.uk

letsknit.co.uk COMMUNITIES

• In order to participate in and contribute to selected letsknit.co.uk communities you are required to register with letsknit.co.uk. Any personal information supplied to letsknit.co.uk as part of this registration process and/or any other interaction with letsknit.co.uk will be collected, stored and used in accordance with Artichoke Media Limited Privacy Policy.
• You agree to use letsknit.co.uk communities (including message boards) in accordance with the following Community Rules. These apply across all letsknit.co.uk community sites and services. You should, however, read the local house rules of the particular site or service you're using, as there may be some local variations to these Community Rules.

About your posts:

Contributions must be civil and tasteful.

No disruptive, offensive or abusive behaviour: contributions must be constructive and polite, not mean-spirited or contributed with the intention of causing trouble.

No unlawful or objectionable content: unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented, racially offensive or otherwise objectionable material is not acceptable.

Be patient: users of all ages and abilities may be taking part in the relevant letsknit.co.uk community.

No spamming or off-topic material: we don't allow the submission of the same or very similar contributions many times. Please don't re-submit your contribution to more than one discussion, or contribute off-topic material in subject-specific areas.

No advertising or promoting.

No spoilers: material which contains plot developments which haven't been transmitted on UK television will be deleted unless submitted in a designated 'spoilers' area or marked as a 'spoiler'.

Contributions containing languages other than English may be removed unless allowed in the relevant local house rules.

No impersonation.

No inappropriate (e.g. vulgar, offensive etc) user names.

URLs (web site addresses) can only be posted if allowed under any relevant local house rules.

Deliberate misuse of the complaints facility is not permitted. If you persist in doing this, action may be taken against your account.

Your Artichoke Media Limited Account:

If you use multiple logins for the purpose of disrupting a community or annoying other users you may have action taken against all of your accounts.

All accounts must be registered with a valid personal email address that you access regularly so that moderation emails can be sent to you. Accounts registered with someone else's email address, or with temporary email addresses may be closed without notice. We may require users to re-validate their account if we believe they have been using an invalid email address.

Artichoke Media Limited reserves the right to close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple Artichoke Media Limited accounts, or if an non UK user pretends to be a UK user, or disrupts any of our services in any way.

Safety:

We advise that you never reveal any personal information about yourself or anyone else (for example: telephone number, postal address, home address or email address or any other details that would allow you to be personally identified) in any Artichoke Media Limited community.

Legal requirements: You may not submit or share any defamatory or illegal material of any nature in letsknit.co.uk communities. This includes text, graphics, video, programs or audio. Contributing material to a letsknit.co.uk community with the intention of committing or promoting an illegal act is strictly prohibited. You agree to submit to or share with letsknit.co.uk communities only contributions which are your own original work. You must not violate, plagiarise, or infringe the rights of Artichoke Media Limited or third parties including copyright, trade mark, trade secrets, privacy, publicity, personal or proprietary rights.

If you're under 16:

Please get a parent's or guardian's permission before taking part in any letsknit.co.ukcommunity.

Never reveal any personal information about yourself or anyone else (for example, school, telephone number, your full name, home address or email address).

If you breach these Community Rules:

If you fail to abide by these Community Rules (and/or any variations in relevant local house rules) when taking part in a letsknit.co.uk community, you will be sent an email which informs you why your contribution has been refused or edited. This email will also include a warning that continuing to break the rules may result in action being taken against your account or accounts.This action may include any content posted by you being checked before allowed to go on the site or a temporary or permanent suspension of your ability to participate in any or all of letsknit.co.uk community areas. If you submit or share offensive or inappropriate content to or with any letsknit.co.uk communities or anywhere else on letsknit.co.uk or otherwise engage in any disruptive behaviour on letsknit.co.uk, and Artichoke Media Limited considers such behaviour to be serious and/or repeated, Artichoke Media Limited may use whatever information that is available to it about you to stop any further such infringements. This may include informing relevant third parties such as your employer, school or email provider about the infringement(s).

Artichoke Media Limited reserves the right to delete any contribution, or take action against any Artichoke Media Limited account, at any time, for any reason.

DISCLAIMERS AND LIMITATION OF LIABILITY

• The majority of content posted in letsknit.co.uk communities is created by members of the public. The views expressed are theirs and unless specifically stated are not those of Artichoke Media Limited. Neither Artichoke Media Limited are responsible for any content posted by members of the public on letsknit.co.uk or for the availability or content of any third party sites that are accessible through letsknit.co.uk. Any links to third party websites from letsknit.co.uk do not amount to any endorsement of that site by Artichoke Media Limited and any use of that site by you is at your own risk.
• Nothing in these terms limits or excludes Artichoke Media Limited's liability for death or personal injury caused by its proven negligence. Subject to the previous sentence, Artichoke Media Limited shall not be liable for any of the following losses or damage (whether such damage or losses were foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of letsknit.co.uk regardless of the form of action.
• Artichoke Media Limited do not warrant that functions available on letsknit.co.uk will be uninterrupted or error free, that defects will be corrected, or that letsknit.co.uk or the server that makes it available are free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

GENERAL

• If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.
• The failure or delay of Artichoke Media Limited to exercise or enforce any right in these terms does not waive Artichoke Media Limited's right to enforce that right.
• These terms shall be governed by and interpreted in accordance with the laws of England and Wales which shall have exclusive jurisdiction over any disputes.

Correspondence
All correspondence relating to the Website should be sent to:
Let's Knit Together
Suites 2 & 4, Global House,
Global Park,
Eastgates,
Colchester, Essex, CO1 2TJ,
Email: support@letsknit.co.uk

 

Terms and Conditions for Memberships [Let’s Knit Together]

• These are the terms and conditions upon which Artichoke Media Limited (we or us) will sell you our membership to our digital content and/or access to premium content on the Site (Memberships). They prevail to the extent of any conflict or inconsistency with any other terms in respect of the memberships.
• If you do not agree to these terms and conditions, please do not purchase any memberships.
• Defined terms used in these terms and conditions have the same meanings as they are given in our general website terms of use unless expressly defined in these terms.
• We may change these terms and conditions from time to time by changing them on the Site. By continuing to purchase memberships you accept these changes and agree to be bound by them. It is your responsibility to check the terms and conditions each time you purchase a membership from us.
• From time to time we may offer special offers or temporary promotions for our memberships which may either be published on the Site, on digital platforms or in our publications. These may be subject to additional terms and conditions which we will let you know about in those offers.
• The advertisement of memberships on the Site, on digital platforms and/or in our publications is an invitation to treat only and any order from you constitutes an offer to us to buy such memberships. All orders are subject to acceptance by us. There will be no contract between you and us unless and until we accept your order in accordance with the procedures detailed in these terms and conditions.
• Any restrictions on delivery locations (including of free gifts offered with annual memberships or three-month memberships where applicable) are as stated on the Site or in these terms. Overseas customers can of course always purchase our digital editions and/or digital only Subscriptions.
• All orders are subject to acceptance by us.
• Let’s Knit Together is subject to an acceptable use policy, user accounts are monitored and capped at 30 pattern downloads per month. Let’s Knit Together will monitor the number and frequency of downloads. Let’s Knit Together considers that no individual user would reasonably need to download more than 30 patterns within any month and as such, any violation in these terms and conditions is taken seriously.

Information about us

• The Subscriptions are offered by Artichoke Media Limited

How to purchase a Let’s Knit Together membership

• You must register with the Site or the digital platform in question in order to purchase a membership from it. In registering, you will be providing certain personal information to us.
• To make a purchase of a membership on the Site you will need to:
  1. Login to letsknit.co.uk and select which membership you wish to purchase and click “Buy Now” or such equivalent confirmation button. You will be informed whether the membership qualifies for a free gift; complete your details and those of the recipient of the membership (if different from you and if this functionality is available) and the free gift (if appropriate);
  2. Make payment for the membership, which can be made using a Credit / Debit payment card.
• We may then send you an initial acknowledgement by email. Once we have checked whether we are able to meet your membership order and whether payment has been successful, we will either send you an order confirmation by email (order confirmation) (at which point your order will become a purchase and shall conclude the contract between you and us) or alternatively, we will confirm by email that we are unable to meet your order. After entering into the contract, we will be under a legal duty to supply you with the Subscription that is in conformity with the contract.
• Where we are unable to meet your order, we will aim to advise you if possible when we expect the membership to become available and you will be given the opportunity to proceed with your order or an alternative order or receive a refund.
• Any offers we may run from time to time are subject to any restrictions communicated with such offers, for example some offers may be restricted to first time subscribers only.

Your personal information

• When you purchase a membership, whether from the Site you will need to provide us with certain personal information to enable us to process your order.
• Our Privacy Policy sets out how we use any of your personal information you give us. All Personal Data is processed in accordance with our Privacy Policy.
• Any personal information which you provide to us when you register with the Site or purchase a membership must be true, accurate, current and complete in all respects. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use when purchasing Subscriptions. You will notify us immediately of any changes to any personal information supplied to us.
• To enable subscription payment on our Site and on digital platforms, we work with reputable third party service providers that use and store your payment card information. This information is used by the third parties to perform billing and for their internal business purposes. Examples of these uses include fulfilling orders and processing payment card transactions. Your personal information passed through those third parties is governed by their privacy policy which we will make available to you. Your information is not shared or disclosed by these parties with other third parties and is not used for marketing third party products.

Gifts

• Where offered on an annual or three-month membership (selected offers only), any free gift is only available to UK addresses and is subject to availability. Where we offer you a gift with the purchase of a membership, every effort will be made to supply the gift illustrated within 28 days but we reserve the right to provide an alternative gift of equal or more value if we cannot supply the original for any reason.
• Our policy, unless indicated otherwise, is that any free gift will be sent to the recipient of the membership.

Price and payment

• All prices are inclusive of VAT where applicable at the current rates and delivery charges.
• All prices are correct at the time they are given. Prices are liable to change at any time but changes will not affect orders for which you have already paid. If we change the membership price (which we may do at any time), this will not affect your current membership but the higher price will apply upon its renewal.
• The Site and the publications contain several memberships and it is always possible that some of the memberships listed may be incorrectly priced. We will verify prices as part of our sale procedures so that the correct price will be stated when you pay for the membership. If we discover an error with our prices then we may cancel your order and refund you.
• You will have different payment options available to you when purchasing a membership and these will be brought to your attention during the ordering process and before the contract between you and us is concluded.
• When making a purchase via the Site, you can either:
  1. Pay using a debit / credit payment card through our secure third party payment gateway. All payment card purchases are subject to validation checks (which you consent to) and authorisation by the card issuer. If the issuer of your payment card refuses to or does not for any reason authorise payment to us for a particular purchase, we will not accept your order. Please note that it is possible that your card issuer may charge you an online handling fee or processing fee, we are not responsible for this;
  2. or, pay using PayPal through a secure third party payment gateway. Such purchases will be subject to any required validation checks (which you consent to), authorisation by PayPal and PayPal terms of use. If PayPal refuses to or does not for any reason authorise payment to us for a particular purchase, we will not accept your order.
• You agree that your membership will be deemed to be continuous and will automatically renew (taking account of any upgrade or downgrade), without notification, for the same membership period as the initial membership period. Please note that this does not apply to the Christmas membership which is a one off payment of £25.
• Information about memberships including Delivery

Term

• The minimum membership term is one month and starts immediately from our activation of your membership upon sending you the order confirmation. Some promotional offers may have a 1, 4, 6 or 12 month minimum term.

Christmas Membership

• Let’s Knit Together’s Christmas membership runs for a 4 month fixed period and does not auto-renew. This membership offers access to Christmas content only. This content has been chosen by our editorial team. For access to all content on the Let’s Knit Together website you may upgrade your membership at any time.

Upgrades and Downgrades

• You may upgrade your membership to the next available at any time online or by notifying us by email. We will affect such upgrade as soon as possible. Any changes in charges applicable to your membership will be made clear and will need to be accepted by you prior to the upgrade.

Continuous memberships and Renewals

• When you purchase a membership and pay using a credit / debit payment card or PayPal, it is on a continuous basis, meaning that your membership will automatically renew, without notification, for the same period as the initial memberships period. You can prevent auto-renewal of your membership at any time by contacting us in accordance with the cancellation section below.

Cancellations

• Each membership contains aspects which will be delivered digitally, therefore you agree to your membership starting immediately on the conclusion of the contract and once any part of the membership has been delivered to you, you waive any statutory (or “cool off”) cancellation rights you may have to cancel the contract and obtain a full refund if you change your mind.
• You have a contractual right to cancel a membership at the end of its current subscription period and/or prevent auto renewal of your membership by notifying us accordingly by email (support@letsknit.co.uk). We must receive your notification at least 7 days before the end of your current membership period. Such cancellation will take effect from the end of the current membership period.

To cancel your membership, you must inform us:

5. By email to support@letsknit.co.uk giving us your name, account email address, address and order reference.

• Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the order confirmation. Nothing in this section affects your legal rights.

Refunds Policy

• If you cancel a contract between us for a membership we will process any refund due to you as soon as possible.
• All other refunds will be made as soon as reasonably practicable. We will refund any money received from you using the same method originally used by you to pay for your purchase unless otherwise agreed.
• You will not receive a refund if a portion or all of our digital products are temporarily unavailable. If we temporarily reduce or eliminate the charge for digital content or digital access that you are currently paying for under different terms you will not receive a refund in respect of this.

Liability

• Nothing in these terms and conditions shall limit or exclude our liability to you for death or personal injury caused by our negligence or for fraudulent misrepresentation or any other liability that may not, under English law, be limited or excluded.
• Subject to this, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer arising from any contract shall not exceed the purchase price of the relevant memberships and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
• We shall not be obliged to perform our obligations under this agreement to the extent that we are prevented, hindered or delayed by reason of ‘Force Majeure’ which shall mean any cause or event beyond our reasonable control and including: war, civil war, armed conflict, terrorist attack, riot, civil commotion, malicious damage; compliance with any law or governmental order, strikes, or other industrial disputes, accidents, explosions, breakdowns of plant or machinery, failure of transport links, failure of telecoms links, unavailability of the internet or any utility, fire, flood, storm or adverse weather conditions, epidemic or pandemic, acts of God or failure to perform by our suppliers or sub-contractors.
• Our liability to you arising under or in connection with these memberships terms or arising from or in connection with any breach or non-performance of these memberships terms no matter how fundamental (including by reason of our negligence) in contract, tort or otherwise in relation to any issue shall be limited to the fees you have paid to us for that issue.

General

• If any part of provision of these terms and conditions are found to be unenforceable, this shall not affect the validity of any other part or provision.
• You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions. We may assign these terms and conditions or any rights hereunder without your consent or notice.
• These terms and conditions supersede any previous versions.
• These terms and conditions shall be governed by English law. Subject to the next paragraph, you agree that any dispute between us regarding them or the Site will only be dealt with by the English courts, provided that, if you are a consumer and not a business user and live in a part of the United Kingdom other than England, the applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there. Nothing shall prevent us from bringing proceedings to protect our intellectual property rights before any competent court.
• We are required to inform you that The Retail Ombudsman (see theretailombudsman.org.uk for more information) is an alternative dispute resolution body to whom we are obliged to refer any dispute that cannot be resolved between you and us.
• The European Online Dispute Resolution platform http://ec.europa.eu/consumers/odr/ provides information about alternative dispute resolution which may be of interest and we are required to inform you that you may use it if there is a dispute that cannot be resolved between you and us.

Contacting us

• Please submit any questions you have about these terms and conditions or any problems concerning the Site by email to support@letsknit.co.uk.

Referrer Terms and Conditions

• The Referrer is offered a mystery DK yarn bundle (worth £15) (the “Reward”) for each friend (‘the Referred Friend’) who signs up to a Let's Knit Together annual membership
• To refer a friend, the Referrer should click the link to refer a friend in the email received from Let’s Knit Together. The Referrer should insert the Referred Friend’s name and email address, along with the Referrer’s email address, where indicated on the landing page. Alternatively, the Referrer may insert the Referred Friend’s name and email address, along with the Referrer’s email address, into the pop up on the Let’s Knit Together website.
• The Referred Friend will receive an email from Let’s Knit Together with a discount code (the “Discount Code”) which will apply a £10 discount to the annual (12-month) let’s Knit Together membership. The Referred Friend must confirm their membership through the welcome email to complete the process.
• Referrers can earn a maximum of 5 Rewards for successful referrals. Rewards may not be offered for referrals made in excess of that limit.
• The Referred Friend must sign up to an annual membership within three months of the date on which they receive their referral email in order for the Referrer’s Reward to be claimed. Any discount codes not used within this three month period will be voided and the Referrer will be unable to claim their Reward for that referral.
• In order for the referral to qualify for the Reward the Referred Friend must be a new paid customer to Let's Knit Together
• Rewards will be delivered to the Referrer within 28 days of the Referred Friend's membership purchase. If the Referred Friend's annual membership is cancelled before the gift has been sent, we reserve the right to cancel the Reward.
• The Referrer will be notified by email once a Referred Friend has purchased their membership.
• Let's Knit Together reserves the right to refuse the issue of any Reward to any Referrer at any time
• Let's Knit Together reserves the right to vary any and all elements of this offer at any time without notice

Referred Friend Terms and Conditions

• The Referred Friend is offered £10 off an annual (12-month) Let's Knit Together membership via a unique discount code (the “Discount Code”). The Discount Code will be sent to the Referred Friend via email and can be redeemed on the checkout page by following the instructions on the email. The Referred Friend must confirm their membership through the welcome email to complete the process. This membership will auto-renew after 12-months at £59.99.
• The Discount Code is valid for three months from the date of the email. If the reward code is not used within this three-month period, it will expire and the Referred Friend’s name and email address will be deleted from our system.
• In order to qualify for the reward, the Referred Friend must be a new paid customer to Let's Knit Together
• Referral rewards cannot be combined with other discount codes in a single order
• The Referred Friend’s discount code is unique to them and may not be transferred to, or redeemed by, another person.
• Let's Knit Together reserves the right to refuse the issue or redemption of any Discount Code to any Referred Friend at any time
• Let's Knit Together reserves the right to vary any and all elements of this offer at any time without notice.

Data Subject Access Request (DSAR) Form
Consent Preferences