Frequently Asked Questions

Our Most Frequently Asked Questions

• What is the download limit for Let’s Knit Together members?

  Let’s Knit Together operates under an acceptable use policy. User accounts are monitored and capped at 30 pattern downloads per month, with a limit of 5 downloads during any trial period.

  We monitor the number and frequency of downloads to ensure compliance with our terms and conditions. Let’s Knit Together considers that no individual user would reasonably need to download more than 30 patterns within any month or exceed 5 downloads during a trial period. Any violation of these terms and conditions is taken seriously.

• Where do I find everything?

  Let’s Knit Together is bursting with patterns, videos, knitalongs and discounts. Give our orientation video a watch to make sure you’re not missing anything.

• Will I get a free gift?

  Full-paying annual members are offered a free welcome gift as a perk when they join the club. Occasionally, welcome gifts are offered to other membership types as a special offer. This will have been clearly shown when you signed up. If you are currently a monthly member, you can upgrade to annual at any time to receive a free welcome gift.  

  
  We also like to send our annual members who have renewed for another year a special treat to say thank you. We do this on an Ad hoc basis to keep it a surprise.  

  
  We often run a range of competitions in our Facebook group and during our live events. There are always plenty of prizes on offer - take part to see what you could win!

• When will my Free Welcome Gift arrive?

  Please allow up to 28 days for your gift to arrive. If your gift hasn’t arrived, please check that your address has been added to your profile. If you are still having issues, please contact the customer services team on support@letsknit.co.uk.

• Where can I go to get help?

  There’s lots of places to find help at Let’s Knit Together. If you’re looking for general knitting advice, the Facebook group is a great place to head to – your fellow knitters are on hand to help answer your questions. For issues with specific patterns, send our knitting gurus a message at support@letsknit.co.uk
  
  If you are having issues with downloading patterns, your account, cancellations, or welcome gifts, please contact the customer services team on support@letsknit.co.uk.

• Why have I seen some of the patterns before?

  Let’s Knit Together is bursting with knitting patterns. Many of our patterns are exclusively designed just for you, and you won’t find them anywhere else. You’ll also enjoy access to patterns from our sister magazines, Let’s Knit and Let’s Get Crafting including favourite designers such as Sachiyo Ishii, Val Pierce, Nicola Valiji and more.
  
  
  Plus, we often team up with knitting brands, including DK Books, Rebecca Roberts and Caroline Richards, to bring you exclusive access to popular designs.

• Is the Facebook group a safe place?

  Yes it is! We know that the internet can be a scary place, with people using the anonymity of a computer to say things they just wouldn’t in person. So, at Let’s Knit Together, we have worked hard to grow an online community that is genuinely friendly and supportive.
  
  
  Our private Facebook group is loved by so many of you, both beginners and confident knitters.

• How can I have a say about what new patterns arrive on the site?

  We LOVE getting our members’ feedback! It’s our goal to bring you patterns that you just can’t wait to cast on. Every now and again, we run polls in the Facebook group to get your feedback on the types of patterns you’d like more of. Head over now to have your say.

• How do I cancel my membership?

  If you have a rolling membership, you can cancel at any time by emailing our customer services team at support@letsknit.co.uk